Core Mission: We are not only a supplier of packaging equipment, but also a partner in providing solutions. We are committed to ensuring you receive the most suitable, stable, and efficient customized packaging production line through comprehensive professional services.
Before the project starts, our goal is to fully understand your needs and provide professional advice, laying a solid foundation for successful cooperation.
1.1 Our engineering team will communicate with you in depth to understand your product characteristics (size, material, shape), production capacity requirements, factory environment, budget, and any special needs.
1.2 Based on communication, we will provide you with preliminary equipment selection advice and tailor-made automated packaging solutions.
1.3 We will answer all your questions about technical specifications, working principles, and return on investment.
2.1. To ensure the equipment fully meets your production requirements, we offer free sample testing services.
2.2. Please provide a sufficient number of product samples. We will conduct physical packaging tests for you in our laboratory or workshop using equipment prototypes or core modules consistent with the proposal.
2.3. The testing process can be shown to you in real time via video conferencing (such as Zoom, Teams) upon request, and a detailed test report will be provided, including data such as packaging speed, effect, and pass rate.
3.1 Based on your specific needs, we will issue a detailed "Technical Solution Document," including equipment 3D layout diagrams, technical parameters, process flow, automation level description, and budget quotation.
3.2 The solution can be flexibly adjusted until it fully meets your expectations.
We will assign you a dedicated project manager, who will be your sole point of contact during the project, responsible for coordinating internal resources, ensuring smooth information flow, and promptly reporting project progress to you.
We welcome and encourage customers to conduct "cloud manufacturing supervision" via video. We will regularly (e.g., weekly/every key milestone) share the production, assembly, and commissioning progress of the equipment through photos and videos.
At key milestones (e.g., completion of mechanical assembly, electrical control cabinet testing, and overall machine commissioning), we will proactively invite you to conduct online acceptance testing to ensure that the equipment meets the agreed standards before leaving the factory.
Before packaging and shipping the equipment, we will conduct rigorous pre-shipment testing (FAT, Factory Acceptance Test).
We will invite you to witness the entire testing process online or in person, using your approved samples, operating according to established standards, and jointly signing the "Factory Inspection Report".
4.1 All equipment is packaged in sturdy export wooden crates to ensure safety during sea or air transport.
4.2 We provide professional logistics support, assisting you with customs declaration and clearance documents, and can recommend reliable international freight partners according to your needs.
Our partnership truly begins after equipment delivery. We are committed to ensuring the long-term stable operation of your equipment.
1.1 We provide detailed installation foundation diagrams, electrical wiring diagrams, and pneumatic schematic diagrams.
1.2 We support remote installation guidance, providing real-time assistance to your team via video call to complete equipment placement, power connection, and pneumatic connection.
1.3 We offer free remote commissioning services to ensure the equipment is smoothly put into production at your factory. For on-site service, we can dispatch engineers; relevant terms are detailed in the contract.
2.1 We provide complete Chinese and English versions of the "Operator Manual," "Maintenance Manual," and parts list.
2.2 Through video conferencing, we provide systematic training to your operators and maintenance engineers on equipment operation, daily maintenance, and troubleshooting of common faults.
2.3 We provide installation and commissioning videos of key components for easy reference at any time.
3.1 We provide 24/7 online technical support.
When equipment malfunctions, you can contact us by phone, email, WhatsApp, etc. We promise to respond within 1 hour and assist you in diagnosing and resolving the problem via remote connection (if available).
3.2 Ample Spare Parts Supply and Warranty Policy:
We offer a 12-24 month equipment quality warranty period (subject to the contract). During the warranty period, we will repair or replace any damaged parts due to quality issues free of charge. We provide a set of commonly used consumable parts with the equipment. At the same time, we guarantee a long-term, stable supply of all original equipment spare parts, delivered to you at the most competitive prices and with the fastest logistics.
We continuously monitor equipment operation and provide services such as equipment performance optimization, software upgrades, or feature expansions based on your future needs, helping your production line maintain a leading edge.
