Of course. All our equipment strictly adheres to the CE directive and provides complete certification documentation to ensure a smooth import and customs clearance process.
Do your machines meet CE standards?
Of course. All our equipment strictly adheres to the CE directive and provides complete certification documentation to ensure a smooth import and customs clearance process.
How do your equipment meet our energy efficiency and environmental requirements?
We use IE4 energy efficiency level motors and servo drive systems, and optimize the air circuit design to reduce energy consumption. It also complies with ISO 14000 and ISO 45001 certifications.
Regarding safety standards, besides CE, what other specific regulations do you comply with?
Our safety protection systems (such as light curtains and safety door locks) meet ISO 13849 performance level d requirements to ensure operator safety.
Is after-sales support timely? What happens if problems arise?
We provide 24/7 online technical support. For serious malfunctions, we promise a clear remote solution within 48 hours and dispatch the necessary spare parts within 7 working days. We are also actively building a local engineer network.
Can you provide more cost-effective solutions?
Of course. We offer modular options with different configurations. While ensuring core performance, we can optimize some non-core configurations to tailor the most cost-effective solution for you.
Do the materials used in the parts of the equipment that come into contact with the product meet food/drug safety standards?
Fully compliant. We use 304 or 316L stainless steel and can provide relevant food safety reports.
What is the hygienic design like? Is it easy to clean and inspect?
We adopt a design with no hygienic blind spots: rounded corners, off-the-ground legs, and quick-release panels. The equipment supports CIP and SIP solutions to meet efficient cleaning and disinfection requirements.
