We can provide you with a complete set of document templates and data support to help you complete IQ (Installation Qualification), OQ (Operational Qualification), and PQ (Performance Qualification) to ensure compliance with GMP requirements.
Can you provide a complete validation documentation package for the pharmaceutical industry?
We can provide you with a complete set of document templates and data support to help you complete IQ (Installation Qualification), OQ (Operational Qualification), and PQ (Performance Qualification) to ensure compliance with GMP requirements.
How does the equipment address cleanliness requirements in production environments?
We can externalize transmission components such as motors and cylinders or install protective covers to minimize particulate matter and oil contamination of the clean area during equipment operation. Q: How do you ensure the accuracy and traceability of production data records?
How do you ensure the accuracy and traceability of production data records?
We can integrate high-precision weighing and visual inspection systems to automatically record and store production data (such as time, parameters, and weight) for each batch, meeting stringent product traceability requirements.
What is the acceptance process for non-standard equipment?
We offer a three-stage acceptance method: 1) Preliminary confirmation: 3D drawings and design plan review and approval; 2) Interim inspection: Pre-assembly and FAT (Factory Acceptance Test) at the factory; 3) Final acceptance: SAT (Site Acceptance Test) at your site.
How is operation and maintenance training conducted?
We provide multi-dimensional training: a detailed English electronic manual and operation videos are provided upon equipment delivery; on-site hands-on training is conducted during SAT; and online training courses are also available after-sales.
What are the specific warranty and after-sales service policies?
The standard warranty period for the entire machine is 12 months. We offer lifetime free technical support and, within the warranty period, free replacement of parts confirmed to have quality issues, and will cover the corresponding logistics costs.
What is the typical delivery time for customized equipment?
Depending on the complexity of the automation, the delivery time for standard and non-standard equipment is 8-12 weeks. After order confirmation, we will create a detailed "Project Schedule" for you and update you on the progress weekly.
